Shipping policy

Thank you for choosing Lenova, operated by FUN PRIME LTD. We are committed to delivering your household, kitchenware, and beauty essentials to you as quickly and safely as possible.

1. Shipping Destinations

We currently ship to all addresses within the United Kingdom.

Note: For international shipping inquiries, please contact our support team to check availability and rates.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following options:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3-5 Business Days £ free delivery
Express Shipping 1-2 Business Days £ 10

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at

Thank you for choosing Lenova, operated by FUN PRIME LTD. We are committed to delivering your household, kitchenware, and beauty essentials to you as quickly and safely as possible.

1. Shipping Destinations

We currently ship to all addresses within the United Kingdom.

Note: For international shipping inquiries, please contact our support team to check availability and rates.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following options:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3-5 Business Days £[Insert Price or "Free over £50"]
Express Shipping 1-2 Business Days £[Insert Price]

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@lenovaglow.com with your name and order number, and we will look into it for you.

 

5. Delivery Address Changes

Please ensure your shipping address is correct at the time of purchase. If you need to change your delivery address, please contact us within 12 hours of placing your order. We cannot change the shipping address once the order has been dispatched.

6. Damaged or Lost Items

Lenova is not responsible for any products damaged or lost during shipping if the address provided was incorrect. However, if you receive your order damaged due to courier handling, please save all packaging materials and damaged goods and contact our support team immediately with photos of the damage.

7. Contact Information

For more information about our shipping practices, if you have questions, or if you would like to make a complaint, please contact us:

  • Company Name: FUN PRIME LTD (Company No. 16213068)

  • Address: Office 5809, 58 Peregrine Road, Hainault Ilford, Essex, IG6 3SZ, UK

  • Email: support@lenovaglow.com

 with your name and order number, and we will look into it for you.

 

5. Delivery Address Changes

Please ensure your shipping address is correct at the time of purchase. If you need to change your delivery address, please contact us within 12 hours of placing your order. We cannot change the shipping address once the order has been dispatched.

6. Damaged or Lost Items

Lenova is not responsible for any products damaged or lost during shipping if the address provided was incorrect. However, if you receive your order damaged due to courier handling, please save all packaging materials and damaged goods and contact our support team immediately with photos of the damage.

7. Contact Information

For more information about our shipping practices, if you have questions, or if you would like to make a complaint, please contact us:

  • Company Name: FUN PRIME LTD (Company No. 16213068)

  • Address: Office 5809, 58 Peregrine Road, Hainault Ilford, Essex, IG6 3SZ, UK

  • Email: support@lenovaglow.com